Does Customer Service Matter in Youth Ministry?

February 21, 2013 — 2 Comments

Ramsay’s Kitchen Nightmares is one of my all time favorite shows. In this reality show classic, famous chef and restaurant guru, Gordon Ramsay, visits failing restaurants and tries to turn them around in just one week. The show is appropriately titled. Every situation Ramsay steps into is a total nightmare on the brink of closure. Chef Ramsay points out that a restaurant can serve the finest food, display the most beautiful decor, and still fail because of bad customer service. Ramsay insists on superior customer service and experience. This fiery chef won’t be found filming your youth ministry, but I’ve often wondered what he would find if he did.

Here are some things Chef Ramsay insists on that might help us move towards being youth ministries that keep students coming back for more.

+The moment a customer walks in the door their experience begins. When entering our space the customer should be noticed and welcomed right away.

+Once customers have been greeted and welcomed, service and care for the customer experience begins and should continue during their visit. No one likes to be welcomed, seated, and forgotten.

+The menu should be the customer’s best friend not their worst nightmare. Chef Ramsay has proven time and time again, a busy menu is not a good menu. Customers get lost when a menu is busy and have a slim chance of ordering the best meal the chef has to offer. A busy youth ministry does not equal quality and relational youth ministry. It’s okay to take things off the menu. If 40-minute lessons put your kids to sleep, take it off the menu. If small groups are not helping students connect and focus, take it off the menu. If games are not helpful in building community, take it off the menu.

+Every customer is the most important customer.
My students figured me out a long time ago. When I say, “You’re my favorite” to a student, they quickly respond, “You say that to everyone.” I never miss the chance to confirm, “but it’s true you are.”

+You can’t serve quality food from a disgusting kitchen.
Space matters. Serving kids in an unorganized, messy, dirty, dingy space, does not contribute to a safe and welcoming environment. No one wants to eat out of a kitchen that has roaches. It doesn’t require millions of dollars, just time, care, and elbow grease.

Care for a customer goes a long way. In the restaurant world it means success and longevity; in the youth ministry world it means relationships that lead students to Jesus. When we think through hospitality and how we serve our teens, can any adjustments be made? Maybe an honest look at our customer service can turn our ministries around and help us reach the students we’ve longed to serve.

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  • Heather Neiman

    I would of loved to serve alongside of you! I am loving the part God has given me with Christ Church youth, and reading your posts are both helpful and affirming!! Love you big much!

    • Theresa Mazza

      You did serve with me, as a parent, as a friend, at rocketown! And I’ll never ever forget it!